levelAI

levelAI is a software publisher focused on tools for contact center and sales operations, accessible through its website at thelevel.ai. The company's catalog centers on workforce observation and performance management solutions designed to help organizations understand how agents interact with customers and business systems in real time. Its flagship offering, Level Screen Recorder, is a desktop capture tool built specifically for contact centers and sales teams that need visibility into agents' on-screen activities during customer interactions. The software records what happens on an agent's screen while calls or digital conversations take place, giving supervisors and quality assurance teams a reliable record of how workflows, applications, and CRM systems are actually used in practice. Typical use cases include quality monitoring and compliance auditing, where recorded sessions help verify that agents follow required procedures and regulatory guidelines, as well as coaching and training, where managers can review real interactions to identify skill gaps and share examples of best practices. The tool also supports operational analysis, enabling teams to spot inefficiencies in desktop workflows, such as excessive application switching or redundant data entry, that may slow down service delivery. For sales organizations, screen recordings can be paired with conversation reviews to refine pitching techniques and ensure accurate order processing. By capturing the desktop layer of customer interactions, levelAI's software complements traditional call recording and analytics, providing a more complete picture of agent behavior. Overall, the publisher's product range targets businesses that run high volumes of customer conversations and need dependable, purpose-built recording technology to improve service quality, maintain compliance, and develop their frontline teams.